Yesterday I posted a “Small Victory” I was excited to score a Lysol No-Touch hand sanitizing system for $2.45 (regular $10.00).
Last night I printed out more coupons so I could go back and grab another one before the Q’s expired. Yesterday, I had no issues at all using the Lysol coupon & the Dollar General Coupons in combination to get savings off of the item.
Today, however, was a different story. While checking out, the cashier called the manager to approve the use of two coupons for one item, which is common. The manager came up & told me I could not use 2 coupons for one item. I reminded her that the Dollar General CouponPolicy clearly states
“Maximum of two coupons per item. One coupon must be a Manufacturer’s Coupon and the second coupon must be a Dollar General Coupon as long as neither coupon states that it is not valid with other coupons”
I didn’t have my coupon binder with me that had the coupon policy printed out in it, so I went to my car and looked it up using my cell phone & I also grabbed the receipt from yesterdays transaction. When I tried to show the manager the coupon policy, she wouldn’t even look at it. She said she didn’t care what the website said & that there was no way I could use 2 coupons on one item. She was beyond rude & very short tempered.
I asked her why she was being so rude, she told me that I had already been in the store 3 times and that it didn’t matter what proof I had I couldn’t use the coupons. I asked her to call her GM. She went into the office and 15 minutes later came out, told the cashier I could use the Q’s and walked away without acknowledging me at all.
This is why it is imperative you print out all your stores coupon policies and make a special place in your Q binder for them. Most staff members are not even aware of what the coupon policy is, so if you have a printed copy you can show them what the corporate offices have put in writing. Clearly not even this worked in my favor today.
Even though I did get my product at the price I was entitled too, this was not a victory. The rude staff at the Dollar General put a damper on my day, and I can assure you I will be contacting corporate offices about the poor customer service.